Fiber optic networks continues to multiply exponentially and in several regions 1 every two homes already has an FTTH connection. Everyone has a Fiber Optic offer…but not all offers are created equal…
Immediacy and Reliability are the new name of the game…but operators cannot keep up with demand, building out next generation infrastructure, winning new customers, and staying ahead of the game when it comes to resolving customer problems. Fiber optic bandwidth problems at 300Mbp/s mean having the ability to resolve traffic issues in an instant, even before they cause an issue in network traffic…
Because once a problem happens — it takes customer service too long to respond.
Telco’s are losing business, losing customers everyday due to poor quality of experience, cheaper offers, they need to improve their ability to monitor the performance of the Services provided to keep their customers satisfy and, more important, loyal (reducing the churn rate).
The cost of “Churn” in an operator’s business due to bad user experience is above 700 million USD/ per year only in the United States.
GPONDoctor QoE probe is an innovative Quality of Experience solution to help telco operators around the world reduce wasted time and money spent on customer service. It is a “Hardware device” that supervises all the information received from the Telecom operators and identifies and deviation that could impact on the optimum reception of all multimedia content.
What it makes it unique, innovative and difficult to copy is the “power” of its Hardware that analyzes all data at almost line speed.
The unique features of GPON Doctor™ enable its use as a Professional Test tool and can be used to provide the following services:
Do not miss!!
Check out the QoE probe presentation from our CEO within the Video tab.
Visit also the Download tab with the presentation slides