What 5,000 devices testing Broadband QoE can tell us

The way people experience the network is the main driver of customer satisfaction and loyalty

by Julio Lema, VP Customer Success at MedUX

In the telco world and more so in the domain of network quality and customer experience, we hear a lot about network KPIs and Customer Experience. There is a genuine concern for improving Quality of Service – the market for test and measurement solutions in telco is expected to exceed USD 6 Bn, CAGR over 9% –  so we may infer that better service should translate into an excellent customer experience.

But, how are we doing in terms of customer satisfaction as an industry? Do our efforts in improving networks and service translate into an excellent customer experience? The short answer is that it could be better. However, here are some cold facts:

  • Telecommunications ranks second last in the US, right over Public Administration, according to the American Customer Satisfaction Index quarterly survey. Plus, figures in Europe or the rest of the world are not strikingly different, so we need improvement in terms of customer satisfaction.
  • Some analysis is called for: what are the most important components of customer satisfaction? Mobile phone, tariff, billing and network quality, are some of the factors with 100% impact, according to Customer Gauge’s 2018 NPS & CX Benchmark Report

So, in the end, network performance can be related to service performance. But are all QoS equally important? At MedUX, we have conducted a survey in the UK where we asked respondents to rank different Home Broadband Services as per their importance.

The results prove the intuitive notion we all have that not all services and metrics are equal. The metrics of quality that we need to reflect customer experience must be related to the concrete services that customers use. They also give us a measure of which services are more critical to Customer Satisfaction.

In order to report the actual experience that a customer would receive, there is a lot to be gained from testing those services from the very customer perspective. MedUX tests the services that customers use the most, from the customer end, by deploying it in the main markets in Europe.

5,000 devices and counting, what can they show us that can actually be used to improve customer experience that other solutions can’t?

Check the impact on Gaming, Google and Youtube at https://medux.com/what-5000-devices-testing-broadband-qoe-can-tell-us/

NetComm Wireless to supply NBN with world-first Gfast High port count DPUs

NetComm Wireless (ASX: NTC) has extended its agreement with NBN to supply a world-first product – the next generation of Reverse-Powered Distribution Point Units (DPUs), known as High port count DPUs.

Provided in 8 and 16 port variants, the new reverse-powered High port count DPU will enable nbn to extend the Fibre to the Curb (FTTC) network to higher density installation locations, such as multi-dwelling units, where bundled copper lines are prevalent. Advanced interference reduction technology (vectoring) is supported in the NetComm High port count DPU, which combined with Gfast (fibre-like speed) capability, facilitates maximum throughput speeds to the connected premises.Having a higher port count DPU that has reverse powering functionality reduces the overall solution cost and substantially simplifies deployment for the operator.

The agreement extension builds upon NetComm’s current position as nbn’s supplier of 4 port DPUs.

NetComm CEO and Managing Director Ken Sheridan said the solution is likely to gain traction in other global markets, particularly the UK and Europe, as it provides the missing link between running fibre down the street and delivering a Gigabit service into premises.

“More and more operators around the world are looking for a cost-effective way to a deliver a fibre-like experience. We are working with a number of Tier 1 operators in Europe and the UK that are trialing this technology.”

High port count DPUs are part of NetComm’s growing telecommunication infrastructure equipment and IIoT provider business. Other business lines include Fixed Wireless, NCD, IIoT and Machine-to-Machine solutions.

In FY18, NetComm’s telecommunication infrastructure equipment and IIoT revenue increased 81 per cent to $156.5m, accounting for 86 per cent of all revenue. This is a fundamental change for the company, which has previously been more dependent on its consumer broadband business.

The nbn agreement extension contains an initial minimum order commitment of 10,000 High port count DPU units within a period of 18 months following the satisfaction of certain conditions.

NetComm expects initial deliveries of the devices to nbn to occur later in FY19, subsequent to the satisfaction of these conditions which include nbn’s customer acceptance procedures and normal regulatory approvals.

All information at:

https://www.cso.com.au/mediareleases/32751/netcomm-wireless-to-supply-nbn-with-world-first/

MedUX reveals that Spain telecom providers offer outstanding User Experience in FTTH services

Spain is the leading country in fiber deployments in Europe, with a 33.9% of FTTH (Fiber To The Home) penetration rate, after joining around 1.61 million new subscribers between 2016 and 2017, according to a report commissioned by the FTTH European Council, formed by more than 150 companies.

But, how is the User Experience in FTTH offered by telecom providers in Spain? MedUX, which is currently retrieving fixed broadband User Experience metrics, has detected a notable experience in FTTH services.

Our May report on the Fixed Broadband Network Status in Spain, which covers three leading operators in the country, reveals that the performance and experience provided by Spanish FTTH providers is remarkable and it has a consistent behavior.

This strong network performance is defined by a high connection speed, above all for upload and download speeds; a progressive network responsiveness evolution and a potent OTT (Over The Top) service performance (based on Web, Dropbox and YouTube metrics tests).

Aggregated Quality of Experience Indicators for operators during May Source: MedUX Analytics Portal

If you are interested in knowing more or you want to receive a copy of the ‘Fixed Broadband Network Status in Spain’ report, please contact info@caseonit.com.

Original text at https://www.caseonit.com/blog/medux-reveals-that-spain-telecom-providers-offer-outstanding-user-experience-in-ftth-services

Taller Práctico Fundamentos de la tecnología FTTx GPON

Las redes locales pasivas ópticas, basadas en la tecnología GPON, son la base necesaria para la transformación en la INDUSTRIA 4.0.
La aplicación de las comunicaciones por fibra óptica en las redes de área local ofrecen grandes ventajas frente a las redes tradicionales: Ahorro de un 60% en costes de mantenimiento, un 50% menos de espacio, consumo de energía 40% inferior, 50% en costes de instalación de la infraestructura de comunicaciones, y  todo ello al mismo tiempo que ofrece mayor velocidad de datos, interfaz los servicios de voz, datos y vídeo y cubre  distancias de hasta 20 Kilómetros. 

En este taller, de tres días de duración, te proponemos descubrir los conceptos básicos de cada tecnología FTTx a partir de una introducción a los principios arquitectónicos de las redes de acceso.
Durante la segunda parte de la formación los participantes adquirirán más conocimiento sobre las redes ópticas pasivas (PONs).
La formación está orientada para que resulte práctica, una plataforma GPON FTTH será puesta a disposición 
 de los participantes, incluyendo un emulador OLT y un analizador de protocolo GPON.
Además, Los participantes aprenderán a proporcionar servicios (IPTV, VoIP, HSI), verificar su calidad de experiencia y su seguridad.

Fechas: 12,13 y 14 de Junio
Duración: 24 horas. Tres días de formación, prácticas incluidas.
PVP:  2.100€ + IVA/ persona
 

Mínimo 4 asistentes y máximo 12

Contenidos

  • Introduction to FTTx Access Networks                                  
  • Passive Optical Networks
  • GPON Basics
  • GPON Infrastructure in-buildings
  • GPON Essentials
  • Deeping into the protocol: GTC Layer
  • Deeping into the protocol: GPON Encapsulation Method
  • Deeping into the protocol: ONU Management and Control Interface(OMCI)
  • Towards interoperability
  • GPON: The evolution

Más información y registro en:

Taller FTTH GPON

Making your FTTH ready for a CORD architecture

FTTH Network ready for CORD architecture

Central Office Re-architected as a Data center (CORD) is the response from Telecom Operators to benefit from economies of scale (infrastructure constructed from a few commodity building blocks) and agility (the ability to rapidly deploy and elastically scale services) that commodity cloud providers enjoy.

GPONDoctor Whitepaper “Making your FTTH ready for a CORD architecture” explains the methodology to acquire full knowledge of the strengths and weakness of your R-CORD network devices.  GPON Analyzers will help to get R-CORD implementations faster and more Resilience while ensuring that customer will always get the best User Experience.

Making you FTTH ready for a CORD architecture

Another GPON channel goes down and you ‘do not know why’?, Is your OLTs’ rogue ONT detection and isolation algorithm trustworthy?

Rogue ONT within an FTTH Network

Rogue ONT within an FTTH Network

Suddenly, a network operation engineer faces again the unexpected but common situation where another PON channel goes down after a long operational state. At the same time, customers that belong to same PON, call the Customer support office to complain about the poor quality of experience and service degradation they are now experiencing. The situation is getting worse, now it’s not only service degradation, there are also some connectivity failures. Wow, does this sound familiar?

GPONDoctor Whitepaper “How to efficiently detect and isolate Rogue ONTs” explains the methodology to easily identify Rogue ONTs and isolate it from your FTTH network. It is now possible to minimize the impact on your entire network performance, and vastly reducing your OPEX.

How to efficiently detect and isolate Rogue ONTs

Is your FTTH GPON Network Resilience?

Resilience is the ability to provide and maintain an acceptable level of service in the face of faults and challenges to normal operation. In order to increase the resilience of a given communication network, the probable challenges and risks have to be identified and appropriate resilience metrics have to be defined for the service to be protected.

Most of the times, the GPON networks are only tested under “normal operation”, so once deployed, there are many events that cannot be identified as they have never seen before. Testing the behavior of the network under error conditions will tremendously benefit the operator to be prepared when these situations happen in real life.

GPONDoctor Whitepaper “The Road to the Deep Understanding of your FTTH Network-Proactive versus Reactive Network Management” explains the benefit to use an Error injection test gear to improve the resiliency of your FTTH GPON network.

The Road to the Deep Understanding of your FTTH Network